Our policy.

Booking

In order to secure your spot, ‘Grace Brows & Makeup’ requires a minimum of $100- $150 non-refundable deposit via e-transfer (this amount will come off the total cost of the service due on the day of your session when booked within 6 months).

 

Payment Options

We accept cash and all major credit cards on the day. Card payments incur a 2% processing fee. Afterpay is available for first session only. Afterpay payments incur a 6% fee charged by Afterpay.

Re-Scheduling

Clients must provide at least one week's notice to reschedule their appointment. The deposit will be transferred to the new appointment. 

If you need to reschedule your appointment within one week of your session, you will be asked to pay another deposit. If this is the case, only one of the deposit payments will be taken from the total cost of the service due on the day of your session. Our rescheduling policy is strict. 

Rescheduling more than twice will not be rebooked.

Grace Brows & Makeup reserves the right to refuse rebooking appointments.

Cancellations

If you change your mind about the procedure /cancel the appointment within one week of your session, your deposit is non-refundable. If you have given more than one week's notice, deposit can be used as credit towards services of the same nature for the next 6 months. If the appointment is cancelled entirely, the deposit goes towards admin time used to consult you and manage your booking.

Lateness

If you are more than 15 minutes late for your appointment or you have not called or texted about your estimated time of arrival, you will be considered a ‘no show’ and will be asked to pay a $50 - $150 deposit to re-book your session.

 

If you are going to be more than 15 minutes late, we reserve the right to cancel your appointment and re-book for another time in order to keep to our schedulePlease be considerate of other clients after you, being late means reducing your treatment time.

Pre-appointment Preparation

Grace Brows & Makeup will give instructions to prepare for your appointment. Failure to follow preparation advice such as numbing cream application or avoidance of blood thinners and other contraindications means your appointment will be cancelled and to rebook you will need to pay another deposit. 

No Show

No shows will not be rebooked and deposit is forfeited. 

Refunds

‘Grace Brows & Makeup’ does not offer refunds.

Rates

Service rates are subject to change, although ‘Grace Brows & Makeup’ will take measures to ensure rate changes are communicated via social media platforms and on our website in advance.

Age Restrictions

Due to insurance liability reasons, ‘Grace Brows & Makeup’ are not permitted to perform microblading on anyone under the age of 18, even with parental consent. Proof of age may be requested at the time of appointment.

Reminders

It is the responsibility of the client to ensure they put the correct date and time in their calendars once their spot is confirmed - we do not send out reminders.

Touchup Deposit

The same deposit rules apply for touch up appointments. Touch ups must be booked from the first session or as earliest as possible to secure appointment time. Refer to price list for touch up price for differing time frames.

Consultation Fee

There is a $50 in person non-refundable consultation fee which goes towards your treatment if you book treatment within 6 months. 

Time Limit for Deposits 

A $100 or $150 deposit may be held for booking first sessions. This can be used within 6 months of your consultation.

© 2020 Grace Brows & Makeup | info@gracebrowsandbeauty.com.au